(for shipping cost see FAQ's)
Express Time Systems ships to customers in the United States of America and Puerto Rico only. Shipping and handling charges are calculated and included on the billing portion of the On-line Shopping Cart according to UPS rates. Occasionally the UPS servers will not provide a shipping charge to our on-line shopping cart, or you may not select one. This error, on the part of the UPS system or you the customer, does not mean we will ship your order for free. It means we will have to contact you via email or telephone regarding the shipping charges that will be incurred. Shipping is computed from different shipping points for different items. Some items may ship directly from the manufacturer or some other source in another city or state. Orders with more than one item may ship separately from different points. Other carriers with similar service such as FedEx or USPS may be substituted without notice. Express Time Systems shall not be held responsible for loss or damage resulting from the means of shipment or routing used or delays in shipment beyond our control, or for any losses or damages arising while in transit. Purchaser agrees to make any claim therefore directly against the carrier and not against Express Time Systems. For heavy items or quantity orders other shipping methods can be arranged by telephone by calling 1-800-858-7462.
WE NO LONGER SHIP TO CANADA OR MEXICO.
Each item notes an "Availability" and "Ships from" designation. The availability stated is the number of business days it NORMALLY takes to process your order before it is shipped. An availability of "Special Order" means you should call us regarding the availability of that item. The "Ships from" helps you to determine the number of ground shipment days it will take according to the UPS maps provided. Ships from FL=Florida, NJ=New Jersey, PA=Pennsylvania, SD=South Dakota, TN=Tennessee. We will make every effort to assure that your order is shipped in a timely manner. However, some products offered are not stocked, while some normally stocked items may be temporarily out of stock. Some orders may be shipped directly from the manufacturer to you. If time of delivery is of great concern please call regarding current availability of specific items. SELECTING NEXT DAY AIR SERVICE DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER THE NEXT DAY. All items are subject to availability from the manufacturer, delays in transit, and other causes beyond our control. We do not guarantee delivery of any item within any specific time period or on a specific day. However, we do strive to process your order in a timely fashion and make every effort to assure our availability time are accurate.
Payment by Visa, MasterCard, American Express, Discover, PayPal and Bill Me Later by PayPal can be made. Payment may also be made in advance by US Postal money order or by company check (drawn on US bank accounts only in US dollars only) in amounts up to $700.00 You must be phone in your order and we, in turn, will email you an invoice. Item(s) will ship when payment is received. Payments made in advance by company check will be held for 9 (nine) days prior to shipping on amounts over $250.00.
Florida sales taxes, currently 6% to 7.5% will be added for any taxable item shipped to a Florida address. The sales tax will be automatically computed and added on the billing portion of the On-line Shopping cart. Businesses buying items for resale purpose, and shipping to a Florida address, must order by telephone, hold a valid Florida Sales & Use Tax Certificate of registration, and provides to us a signed copy of your current Annual Resale Certificate for Sales Tax. Federal Government agencies, ordering items to be shipped to a Florida destination, must phone in their order to avoid sales tax being computed.
Privacy & Security
Express Time Systems uses a secure server for online transactions and is certified by GeoTrust SSL. Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. We protect your data every step of the way by of using highly secure passwords on all of our critical programs and changing them at least every 90 days. We promise to use your information only to conduct business with you and have never and will never sell your data or share your data with any other persons or businesses.
Express Time Systems new equipment, attachments, accessories, parts, or supplies are covered for a period of 90 (ninety) days from shipping date to customer. This warranty is limited to repair or replacement of the covered item at the sole discretion of Express Time Systems. Parts or items replaced will become the sole property of Express Time Systems. No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. Express Time Systems shall not be held responsible for any consequential damages or losses arising from the use of the product. Covered item must be returned to Express Time Systems or the manufacturer insured and freight prepaid for repair or replacement. Warranty applies only to those items purchased by customer from Express Time Systems. An RMA number must be obtained prior to returning any item.
Some new or used equipment may be offered with a longer or shorter warranty period on an item by item basis. In such cases, the offered warranty period will take precedence over the period herein stated.
Manufacturers' Warranty applies to all items codes beginning with B-, ET-, FEC, QS, WR, and WW.
Orders cancelled prior to shipment may be subject to a 5% cancellation charge to cover expenses of credit card refund and other cost of processing your order. Orders cancelled after shipment are subject to the returning goods policy stated below. CUSTOM ORDERED ITEMS cannot be cancelled. WALL DESKS and RECEPTION FURNITURE ordered may be subject to cancelation fees equal to the restocking charges or below or even if cancelation occurs prior to shipment.
Returning Goods (some items are non-refundable, read below)
Within 30 (thirty) days of shipping date, most unused/undamaged products (please see exceptions below) may be returned in their original shipping cartons within 15 (fifteen) days of receipt of an RMA number and are subject to a 15% restocking charge. Within 30 (thirty) days of shipping date, used but undamaged products may be returned in their original shipping cartons within 15 (fifteen) days of receipt of an RMA number and are subject to a 30% restocking charge.
Returns are limited to no more than 6 (or 11 in the case of ink ribbons) of the same item code. If you are unsure of size, color, fit, etc order 1 to for testing or fully research prior to ordering.
SPECIAL ITEMS such as unfinished oak products, custom racks, custom printing, used time cards, labor performed, and freight charges are NON-REFUNDABLE. Discounts offered through package pricing, or other discounts offered, shall be considered when credit is computed for returned items purchased as part of said package or discount. WALL DESKS ordered in Non-Standard colors (standard colors are bone-white, light- gray, dove-gray, gray-mist). are NOT REFUNDABLE and may be subject to cancelation fees equal to the above restocking charges even if cancelation occurs prior to shipment. Returns of
RECEPTION FURNITURE (including all items beginning with code ET-DW or ET-DT) are NOT-REFUNDABLE due to fabric and finish selections, as these are custom made to order and samples are available free upon request
After 30 (thirty) days FROM shipping date, no returns will be accepted.
Returned goods will not be accepted without an RMA (Return Material Authorization) number from Express Time Systems. Call for an authorization number. Items must be shipped insured/freight prepaid to the address as specified in the RMA. NOT TO OUR OFFICE
unless so indicated in the RMA.
We recommend you note any damage or shortage on the delivery receipt before signing for a shipment. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. Open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition, you will also need them for possible return of any product. Please report the damage to us immediately. We are unable to provide replacements free of charge if the damage has not been noted by you or the driver on the delivery receipt at the time of delivery.
For goods damage in-transit, a claim should be made immediately with the freight carrier. UPS can be reached at 1-800-PICK UPS or 1-800-742-5877 or by email at firstname.lastname@example.org